FAQ

Effective Date: 13/10/2025

Orders & Payments

Q: What payment methods do you accept?
 We accept major credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options listed at checkout.

Q: Can I cancel or change my order?
 Orders can only be canceled or changed within 24 hours of purchase. After this time, processing begins and changes are not guaranteed.

Shipping & Delivery

Q: How long does processing and shipping take?

  • Processing: 1–3 business days

  • U.S. Standard Shipping: 3–7 business days

  • U.S. Express Shipping: 1–3 business days

Q: Do you ship internationally?
 Yes, we ship worldwide! International customers are responsible for any customs fees, duties, or taxes.

Q: How do I track my order?
 Once your order ships, you’ll receive a confirmation email with a tracking number.

Hair Products

Q: Are your wigs and extensions made with real human hair?
 Yes! Our collections are made from premium quality hair to ensure natural appearance, softness, and longevity.

Q: Can I color or style the hair?
 Yes, our human hair products can be dyed, bleached, straightened, or curled. We recommend professional coloring for best results.

Q: How long does the hair last?
 With proper care, our hair extensions and wigs can last 6 months to 2 years depending on usage and maintenance.

Q: How should I care for my hair extensions/wigs?

  • Wash gently with sulfate-free shampoo and conditioner

  • Avoid excessive heat styling

  • Store in a cool, dry place when not in use

Returns & Refunds

Q: Do you accept returns?
 Due to the hygienic nature of our products, all sales are final. Returns are only accepted if you received the wrong or defective item.

Q: What should I do if I receive a defective or incorrect product?
 Please contact us at Support@sugapuffhair.com within 7 days of delivery with your order details and photos.

Store Information

Q: What are your business hours?

  • Monday – Saturday: 9 AM – 5 PM

  • Sunday: Closed

Q: How can I contact you?

  • SUGAPUFF HAIR COLLECTION, LLC

    Website: https://sugapuffhair.com
    Phone: +1 (813) 344-4210
    Email: Support@sugapuffhair.com
    Business Days: Monday – Saturday: 9 AM – 5 PM
    Business Hours: 9 AM – 5 PM
    Sunday: Closed
    Address: 1201 6th Ave W, Suite 100,Unit A338, Bradenton, FL 34205