Shipping Policy

Shipping Policy

Effective Date: 13/10/2025

Thank you for shopping with SUGAPUFF HAIR COLLECTION, LLC. We are committed to providing you with high-quality hair products and a smooth delivery experience. Please review our Shipping Policy below.

1. Processing Time

  • Orders are processed within 1–3 business days (Monday–Saturday, excluding holidays).

  • Orders placed after 5 PM EST will begin processing the next business day.

  • You will receive a confirmation email once your order has shipped.

2. Shipping Methods & Delivery Times

We ship orders via trusted carriers such as USPS, UPS, or FedEx. Estimated delivery times are:

  • Standard Shipping (U.S.): 3–7 business days

  • Express Shipping (U.S.): 1–3 business days

Delivery times are estimates and may vary due to carrier delays, weather, or holidays.

3. Shipping Rates

  • Shipping costs are calculated at checkout based on your location and selected shipping method.

  • Free shipping promotions (if offered) will be applied at checkout.

4. Order Tracking

Once your order ships, you will receive an email with a tracking number to monitor your package.

5. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

  • We are not responsible for delays, lost packages, or additional fees caused by incorrect or incomplete addresses.

  • If a package is returned to us due to an incorrect address, you will be responsible for re-shipping costs.

6. Lost, Stolen, or Damaged Packages

  • Lost or Stolen Packages: We are not responsible for packages marked as “delivered” by the carrier. Please contact the carrier directly for assistance.

  • Damaged Packages: If your package arrives damaged, contact us at Support@sugapuffhair.com within 48 hours with photos, and we will assist you with a claim.

7. International Shipping

  • Customers are responsible for any customs fees, taxes, or duties required by their country.

  • Delivery times may vary due to customs clearance.

8. Contact Us

If you have any questions about our Shipping Policy, please reach out:

SUGAPUFF HAIR COLLECTION, LLC

Website: https://sugapuffhair.com
Phone: +1 (813) 344-4210
Email: Support@sugapuffhair.com
Business Days: Monday – Saturday: 9 AM – 5 PM
Business Hours: 9 AM – 5 PM
Sunday: Closed
Address: 1201 6th Ave W, Suite 100,Unit A338, Bradenton, FL 34205